Add your review
Edit LBS info
Delete this LBS
10000-B Magnolia Ave.
Mon-Fri 10:00am to 6:30pm|
Sat 10:00am to 5:30pm
Sun 11:00 to 4:00
I brought in a 2005 Trek road bike for a fitting. I made an appointment and Steve at Riverside Cyclery was the guy who made my ride so much better. He adjusted my cleats, the seat forward and back position, and really listened. I was reaching too far forward, and I ended up buying a new shorter stem. All the adjustments gave me more power, smoother pedaling, and a lot more comfortable on the bike. I would highly recommend a bike fit for anyone not sure of the set-up, or anyone looking for tips on riding. Steve provided both for me, and I am completely satisfied with the service.|
Mike C. a 53 year old Die-hard Enthusiast, riding a Trek 2005,
Good honest people. I bought an iZip electric bike thinking it was a Lithium ion battery. Al made an honest mistake thinking it was in fact lithium, but it turned out to be nickle metal hydride. They took it back for a full refund. I had no reason to believe Al intentionally mislead me, an honest flub on his part, but he made it right. Highly reccommend this place.
Pete Zandt a 56 year old riding a iZip Hybrid electric,
I've only been to this store once. I went in to buy a helmet and ended up walking out with a helmet, shorts, gloves, mountain bike videos and a couple other things. The staff was very helpful and the selection large. The lady who was helping me even took the time to help me select a good pair of riding shorts and gloves. Though there were other customers as well, the employees took the time to answer any questions I had and were eager to help me in any way they could. I don't know why they're getting such poor reviews, but my experience was great. I only wish I had known about this store before I bought my bike.
Josh a 32 year old Weekend Warrior, riding a Scott ,
I think all too often only those who have bad experiences post reviews. I bought my Trek Madone at Cyclery USA Riverside last summer, and not only had a great sales experience with lots of help on the many trips I made to try five or six bikes, but then when I needed the bike serviced quickly before a long trip later that summer, they took care of it with no problems. I would definitely return to this shop in the future. My bike was very competitively priced, and the service was great.
M.C. a 47 year old Weekend Warrior, riding a Trek Madone,
The bikes at this store are too overpriced! You can get much better prices at other local stores like circle city cyclery, yucaipa bike center and cyco-path. The manager, Al, claimed they do price match but he got upset when I told him the lower prices I found at other shops. Later on that day he told me that he called to verify but found that the prices at other stores weren't any different and then implied that I had been lying. I WASN'T! But before I could get a word in, he told me that he didn't appreciate being nickel and dimed and won't price match unless I brought prices in print. Ugh, it wasn't worth arguing with this guy. I'll just drive a bit further and go to cheaper stores where I won't be treated so rudely.
GadgetGuy a 27 year old Racer, riding a Trek,
Bought a couple of cruisers from them and buy what I need to keep my own ride moving. I have no negative comments. Quite contrary, there's a guy there (Steve I believe)who consistently amazes me with his politeness and eagerness to assist. The place is usually a ghost town and he seems primed for conversation each time I visit. Never brought a ride in for service so can't comment on this area.
Rono a 35 year old Weekend Warrior, riding a Specialized xc pro,
this place straight up suxs. they have a huge inventory but other then that the service suxs hard hardcore.they should have a rating of negative 30.
travis a 16 year old Downhiller, riding a specialized,
I really did not realize how much this shop sucked until I went to Circle City Cyclery in Corona. I would go into their shop on a slow day such as Tuesday or Wednesday thinking, "wow, there's only one other customer here and six employees in the store. I should get great service" .... WRONG!!! They did their best impersonation of Saturday and made believe there were 15 other customers ahead of me with not so much as a "I'll be right with you". Contrasted with Circle City Cyclery where the customers actually outnumbered the employees and they still found a way to juggle everyone and make everybody happy .. not to mention their mechanics are way more competent. Speaking of mechanics, Tony at the Riverside store is more than willing to make a smart a** comment to you and pretend he's not insulting you all at the same time. And, oh yeah .. take the word "today" out of your vocabulary when it comes to repairs. This place is horrible.
Frustrated a 43 year old Weekend Warrior, riding a Cannondale T400,
E-mail: email@example.com - 5/17/06
Al the manager knows EVERYTHING. You, on the other hand, know NOTHING. Just ask him. Some of the things he has told me just make you shake your head and walk away. I don't appreciate being asked my name and phone number when all I want to do is buy a few tubes. My last two repairs there were pathetic. A total waste of my time. And both took almost a week. For a tune-up. And I find their inventory most of the time is sad. And don't bring a repair in on the weekend, they don't even want to talk to you. This my local shop, but I don't go there anymore, even if it means a trip to the dreaded OC. Here's a tip guys...customers are your reason for being, not an interruption.
Mike a 50 year old Die-hard Enthusiast, riding a Trek Madone SL,
I agree. They SuXoR!
Grumpy Old Man a 60 year old Weekend Warrior, riding a it has a kickstand,
I have known Al and others that work in this shop for many years. I purchase my bike parts here and have had service work done also. When I used to be in the retail bike business many years ago we had folks that wanted to bend our ear and leech every bit of our extensive cycling knowledge so they could go online and buy what they needed for less. That amounts to a large amount of time that sales staff spend with Internet shoppers who buy little or nothing and will drive 50 miles to save $1 on a inner tube. So I think that what folks need to do is be a bit more patient with the sales staff. They have to give everybody time and that means there will be times when you have to wait.
As far as mechanical work, I would be sure to return any work that is done that is not acceptable. Based on my past experience, I am confident that they will be anxious to make things right ASAP.
R. Lewis a Weekend Warrior, riding a DB Titanium,
I had originally bought my '99 Hard Rock from Redlands Cyclery and had taken it there a few times over the years for typical maintenance (tune-ups). I had taken it to the Riverside Cyclery store once about 3 years ago for a tune-up and wasn't too thrilled about the experience (arrogant employees, bad tech service). I needed another tune-up a few weeks ago and didn't have time to take it all the way to Redlands and decided to give the Riverside store another shot. It took 8 days just for them to get to my bike. I stopped in after a week of not hearing from them, they said it wasn't ready and would pull someone off the floor to take care of it. Why couldn't they have done this sooner? When I was able to pick it up, the front deraileur was not adjusted properly (it was pretty obvious from the chain rubbing the deraileur arm), some parts looked dry as a bone while others were caked with grease. The only good thing I can say about this was that the main tech service guy (don't know his name) was very polite and seemed concerned about getting my bike to me quickly. This will be the last time I go to the Riverside store, from now on my Specialized will only go to the Redlands store (and my Yeti will only go to Adrenaline bikes in O.C.)
Jason2112 a 32 year old Cross-Country Rider, riding a Yeti 575 & Specialized Hard Rock,
About a month ago my g/f decided she wanted a mountain bike, so the first place I took her to was Redlands Cyclery. I have had nothing but really good service from them over the past 7 years I've gone there. The staff was friendly as always, but unforunately they didn't have a bike that she liked. Later that day we stopped by Riverside Cyclery just to see what they had. I have had mixed feelings about the Riverside store - their service has been hit-and-miss with me in the past. We found a nice Rockhopper for her, and they gave me a good deal on it since it was an '04 model. They also gave me a decent deal on a helmet and gloves for her. They put the bike together in 45 minutes as promised, and I was pretty happy with the experience overall. When I got home I noticed stray grease pretty much everywhere on the bike, plus one of the rims was not as true as it should have been. So once again they disappointed me with shoddy service. This will probably be the last time I go to the Riverside store - I'll stick with the Redlands store and online shops.
Jay a Cross-Country Rider, riding a Specialized Frankenstein,
I smirk the more i read up on the bad reviews. I think we all need to sit down and remember the word "patience". Both u and I are not the only ones waiting to be tended to. ITs a bike shop not a car dealer! I also know "Supergo" doesnt offer free lifetime tune-ups or lifetime warranty! Enthusiasts you know how often we need our tune-ups! So thank you Riverside Cyclery, keep up the good work. THis is a great shop, great atmosphere and great workers. keep doing what u are doing. Thanks for putting up with the attitudes!
mtb riverside a 25 year old Cross-Country Rider, riding a trance 2,
I'm not sure why any of these bad reviews have been posted. I have never had anything but stellar service from all the employees, particulary the manager, Alan. I have purchased several bikes from this shop, including everything from kid's bikes to my very serious Fisher Supercal. I came by this frame when I brought my old frame in for a "ticking" noise in the bottom bracket. I recieved a call the next day from Alan, telling me that they had discovered a manufacturing defect and had arranged for a new frame to be shipped. They reassembled the bike with the new frame, niether of which cost me a dime. As far as character is concerned, I took a bunch of used parts there to have a bike built as a christmas present for a 12-year old neighborhood kid, who's less than priveliged (parents are substance abusers). When I told Alan who it was for, he sold me a Fisher Paragon frame well below their cost and assembled the bike himself, on his own time and threw in some very nice parts for nothing...didn't even charge for his labor. You can badmouth these guys all you want, but actions speak louder than words. I won't go anywhere else.
Dana a 43 year old Die-hard Enthusiast, riding a Fisher Supercaliber,
Hose job money mill. The only person they really care about is Ben Fraknlin. Go somewhere else!
L.D. a 54 year old Die-hard Enthusiast, riding a Trek HT, Spec, others,
Well this place is mediocre at best. The service is not that great, and the prices are way too high. Although their stock is the best in Riverside on clothing and components. So I am sometimes forced to go there when I need something in a hurry. I did purchase a bike there a few years cos they had a good sell on it. I took it in for its first tune up, and I couldnt even tell if they worked on it. It still was shifting poorly, and they didnt address some of the other issues that I had pointed out. So shop around. There are much better shops in the area that will really take care of you. I recomend Woodcrest bikes. They will treat you great, and have great deals, and will order just about anything for you.
dookie a 29 year old Cross-Country Rider, riding a 03 giant nrs 2,
I bought 3 bikes in one day and it took a LONG time to make my decisions. The staff was very patient and knowledgeable. Their inventory is large.
Marco Pogo a 54 year old Weekend Warrior, riding a Gary Fisher Tassajara,
I had a great experience buying cycling shoes from the manager Alan Dudley today. He spent alot of time with me and shared much personal cycling info. with me. If you go to this shop ask for him, he will treat you right!
FormerHater a 46 year old Cross-Country Rider, riding a Mountian,
I did not know a thing about bicycles when I went in to buy a bike. I got a good bike at a good price and have never had a problem when I have taken the bike in for tuneups. They have always treated me good and have answerd my questions.
Mike Pierce a 53 year old Weekend Warrior, riding a Specialized Allez Sport,
E-mail: Capnbal3@aol.com - 6/01/03
I think these guys are great!!!! I have purchased bikes and additional equipment from them. Just today I brought in a bike that they do not carry and asked them to put it together. The bike is my girlfriends, and she purchased it on line from a company in another country. I made a request to have a "rush" put on the assembly. I got it back on the same day...on a holiday weekend! Keep companies like this in business. Buy from them today and buy from them often.
Chris a 25 year old riding a 2 wheeler,
i was on vaction in sothern california last wek and stoped y to check out this shop,it looked to be a nice well stocked shop,but the people suck!!,to much b.s going on between the workers,they dont give a rats ass about the customers & everything they sell is @msrp and not willing to deal,i took ashort drive to supergo f.v and got some sweat deals and super service.
jamin jimmy z a 26 year old Cross-Country Rider, riding a seven sola,
Gee, like the other posting, it's love'em or hate'em.
I have had nothing but personable and great service from these guys. They have some great sales too, and I have saves ton of money on saddles to clothing because of them. Sometimes I even worry how they can stay in business with such low price, because I certainly don't want them to go out of business. I just cannot relate to the people who gave bad rating. But I must say I haven't actually bought a bike from them. But I have bought almost everythingelse.
Turtleman a 40 year old Weekend Warrior,
As the father of 16 year old twin boys, you never get to buy "just one" of anything! The knowledgeable and helpful team at Cyclery USA - Riverside was extremely helpful in walking me through the selection process and ultimately I bought two Sugar 3+'s. To say the least, my sons have been thrilled! The bikes have been excellent and so has the follow up service! As former road riders (pre children), the bug has been revived in my wife and I. After receiving such excellent service and pricing on the Sugar's, the purchase of an Epic WSG for my wife was a no brainer! With the family taken care of, it's time to think about what I want; not where to shop.
Thanks for all the help!
Panga a 43 year old riding a Sugar 3+, Epic WSG,
I don't know where some of the people get these terrible experiences from. I have been shopping here for almost 8 years, and have always had a pleseant experience. Great staff and mechanics, they always seem willing to go the extra mile to get you back on the road or find you the right part. They have a huge selection of stuff at the new location. I have sent quite a few friends and neighbors into the shop for service and new bikes, they have all come back with great experiences. This shop is real supportive of local cycling clubs also. Show them your club card for discounts...
bubba a 22 year old Racer, riding a too dang many...,
Have had trouble with management making promises for delivery or assembly but the tech staff has been great. Honest with times needed for service, delivery, setup, etc. Have also been back to buy my kids bikes and a second for myself. They have always steered me the right way and I have recommended many others to them. The staff (non management) have even gone so far as to find me some specially priced items that were hidden beneath boxes and other items knowing that I would appreciate the deals they gave me. Good place, busy at times but work with them and they'll work with you.
mtnroadman a 35 year old riding a Specialized Hardrock, Giant OCR,
The service is awful and it takes forever
Ryan Niquist a 21 year old Racer, riding a Haro,
I was treated like crap by the assistant Mgr. and a kid mechanic named brian. I will never spend another penny in that store!
Ticked a 45 year old Cross-Country Rider, riding a Gary Fisher Paragon,
The shop is knowledgable and have the largest selection of bicycles in the Inland Empire. The staff is great but they do get very busy at times, which is not condusive to going in and doing somethink quick. My repairs are done accuratly and the service done well. Love the liftime tune-ups. Have the best selection of clothing for all genders. Love there new location at 10000 Magnolia Ave. It's a huge store, 15000 sq. ft. I was told by a sales person.
Serious Cyclist a 45 year old Die-hard Enthusiast, riding a Treks- Road,MTB,Tandam,
2 links average? That's 2 links too many! Abuse and indifference are NOT viable public relation skills. Repeat after me.....the customer gives you money, treat the customer like you want him to come back and give you more money. It's not rocket science! Of all the bike shops I've been too, this one is the worst as far as being treated like they care for my business. Don't worry, I got the message.
The Crankster a 35 year old
My experience here was decent. They helped me choose a bike within MY price range (not theirs) and were both willing and able to answer my naive questions. They also took the time to let me try several frame sizes to make sure the fit was good. It took several days for my large frame to actually be delivered, however. BTW, their Riverside location was just moved to Magnolia Ave near Van Buren (Feb. 2002).
novice4ever a 24 year old Weekend Warrior, riding a Trek 4500,
Wow! I guess you either like them or you hate them, eh? Well, I found them more interested in making money than finding the right product for me so I must fall into the "is there any rating less than 1 link" crowd. Sorry. I'll drive a little farther to go to the smaller, friendlier, shop.
Noel a 27 year old Weekend Warrior, riding a Gary Fisher,
We found them to be less than helpful. The last experience with the manager made us decide to go elsewhere. YMMV of course.
Lyle a 28 year old Die-hard Enthusiast, riding a various mtb/road,
This place is a waste of air. If manners were gasoline, these guys would be walkin' everywhere they went. There's too many good bike stores to waste another trip here.
Jaybird a 50 year old Weekend Warrior, riding a Huffy,
i think the shop is pretty cool they just need more jumping bikes and less mountain bikes
Danny Templeton a 16 year old Racer, riding a Free Agent Hellcat 2001,
This place kicks ass!! Great selection and service!
Second only to the Redlands store. If you want PROFESSIONAL service, this is the place! Stellar inventory and resorces. Keep up the good work.
M. A. Shoopman a 41 year old Die-hard Enthusiast, riding a Trek Aluminum 7000,
This Shop Sucks. The people are not freindly, knoledgable, or hell not even cyclist. I spent over 4k in this store in one year. After the sale my visits got less and less cordial. My supposed friend Steve who actually rode with us a few times and claimed to be our friend was the worst of all. He screwed us on every part we bought. Needless to say my suggestion to people who are in need of cycling knoledge is to buy a book, and buy parts and bikes from Supergo, or some other store which actually charges less than List +20%.
Intense a 34 year old Cross-Country Rider, riding a Intense Tracer,
Super service, reasonable selection of bikes and accessories, knowledgable staff. Salespeople were low-pressure but ready to answer all manner of questions. I'm happy enough with the shop to have purchased two bikes there and have recommended several friends. I'm still on a relatively steap learning curve, and these guys always seem happy to answer my dumb questions in a manner such that I always come out of there with some good info. Turnaround time for routine service has been maybe 2 days the 3 times I had to bring my bike in... I'm not sure what it is at other shops, but this is the only thing I would improve. The service they have done has been great, with appropriate attention to details. I feel like my sugar is in good hands with them!
Danbu a 26 year old Cross-Country Rider, riding a Sugar,
I don't see what's so great about this place. Every time I go there and someone is helping me, they seem too busy carrying on a conversation with other employees. It takes 15 minutes for a simple 5 minute transaction! The last time I went (the last I'll ever go there), I took my bike in for a summer tune up. While the guy is writing up the estimate, two of the techs were in the back picking every little thing apart on my bike. WTF? They were probably jealous because their $6/hr jobs couldn't get them the $400 forks or the $300 cranks I've got. Go back to greasing the chain on that Huffy you losers.
Damien a 29 year old Cross-Country Rider, riding a Mongoose From Hell,
NICE SELECTION OF BIKES WITHIN ANY PRICE RANGE. GREAT STAFF THAT KNOWS WHAT THEY ARE TALKING ABOUT. IF ONE PERSON CAN'T ANSWER YOU ANOTHER ON DUTY CAN. ALL OF MY QUESTIONS WERE ANSWERED COMPLETLEY WITH OUT THE "I'M NOT SURE OR I DON'T KNOW" ANSWER YOU GET FROM SOME OTHER SHOPS.I NOW HAVE A HOME TO GET ALL I NEED TO RIDE, AND WORK ON WHAT I RIDE. THE CREW ON THE WEEKENDS IS THE BEST ESPECIALLY BRIAN, KELLEY, & FRANK THEY GET IT DONE.
kEVIN JOHNSTON a 28 year old Die-hard Enthusiast, riding a SCHWINN S-20, SPECIALIZED ENDURO,
I went to several shops before setteling on this one. The people were very helpful and knowledegable. I will be back. Ask for Hector or Frank they know what they are talking about and can fix anything.
John Moseley a 33 year old Weekend Warrior, riding a specialized hardrock comp,
The shop is actually called "Cyclery USA/Riverside Cyclery"is at the Merrill ave address. "Cyclery USA/Redlands cyclery" is the sister shop of this one located in Redlands, CA same company though.
Very knowledgeable group of people with outstanding service. Long lead times on special orders in the past have hurt them but employee changes have changed that and most special needs are tken care of more efficently now that I know of.
The employees have a great knowledge of local trails if you ask nicely. I have been a long time customer (18yrs & 2 locations)and have really been happy with there service and merchandise and have sent more than one friend there.
Conner Healy a 30 year old Die-hard Enthusiast, riding a 97 klien,stage comp, 99 specialized FSR enduro,
|Add your Review||Index|
You must be a registered user to post a shop review. |
Click here to review this shop