they don't answer the phone.|
Steve is great. He treats you like a friend as soon as you walk in the door, and like everyone says, he'll give you the best deals, the best knowledge, and the best work I have ever received - hands down.
I'm moving from Pasadena to Valencia but will continue to come to him.
Creek a 30 year old Cross-Country Rider, riding a Cannondale F3000,
There really is no other bike shop like it. Talking with Steve, the owner, it really becomes obvious that the man truly loves bikes. The shop's a little messy, yes, but if you've run out of patience with other bike shops trying to get the right hard-to-find part for your new or vintage bike, chances are Steve will have it literally buried somewhere in his shop and sell it to you at a more than fair price. If you're a wrench like me, you'll think you've died and gone to heaven, good used and take-off parts abound! This place is so cool you can even check out Floyd Landis's and Ekimov's USPS Trek bikes - now how cool is that?!
Roman a 41 year old Die-hard Enthusiast, riding a Mtn., Road & Vintage,
Just bought a Bianchi 928 C2C from steve, great deal, nice guy & a real mechanic's shop. This guy knows his stuff
Jason Rickards a 34 year old Weekend Warrior, riding a Bianchi 928 C2C,
I snapped my 16 on my campy cassette and after getting the run around from two or three other shops I took it to Steve, five minutes later he had fixed and ready to go. And only charged me ten bucks. A Bikeshop run by a biker with no corprate propaganda - just bikes. Don't be afraid of a little dust.
John Johnson a 30 year old Cross-Country Rider, riding a cannondale R-1000,
It took me a couple of visits to finally catch on to this unique shop. In most shops, youíll have someone at the counter, someone to sell you stuff and the knowledgeable mechanics locked away in the back room.
This is not that kind of shop. Itís a one man operation, who knows his stuff. The place is huge and if itís kind of messy, then thatís ok. Consider it the charm of the place or realize that of Steveís priorities, having the place look like Target is not at the top of the list.
I find itís best to just tell him what you need. Heíll help you find it and give you great advice to boot. In this world of trying to upsell the customer, Iíve never seen him do it. Heíll give you great service at a fair price. I donít even bother with the other shops in the area any more.
Brian Cox a 52 year old Weekend Warrior, riding a Sampson Exault,
E-mail: firstname.lastname@example.org - 5/12/07
Steve, friendly, knowledgable,helpful, great prices. He loves bikes and wants to share the sport with everyone. Anyone who rants against him does not understand Cycling is a leisure activity, to be enjoyed. If Steve cannot help you, no one will.
Kam a 49 year old Weekend Warrior, riding a Bottecchia,
Steve's shops is really inconvenient for me to go to, but he can
work wonders. He is the only one I would trust to work on my bike.
I thought I was going to have to buy a new frame after my
derailleur hanger tore off part of my dropout, but Steve fixed it,
and now it's better than before!!!
duckliondog a 21 year old Racer, riding a Cinelli Unica,
Steve is indeed the best bicycle mechanic in town. Two years ago I dropped a old Answer bike there, there was pratically no way to find parts for that bike any more, Steve made great efforts in finding a front derailleur for that bike. After weeks of hard work he achieved the impossible. Along with it he fitted various other parts to the bike to get it up and running. All that for a measly $100. I don't anyone in the repair business with that level of fairness and integrity.
Just took my Proflex to his shop, I know my bike in is in good hands!
L.W. a 35 year old Weekend Warrior, riding a Proflex 656 with Risse rear, Marzzochi X2 front.,
E-mail: email@example.com - 5/09/06
puzzled by a cycling problem - ask steve. without even seeing your bike he can answer the question. i stopped by his shop today on my way back home from a little loop around the pas-so.pas area. i was amazed to see how orderly, comparatively speaking, the shop was since my last visit about a month ago. steve is the MAN in my book!
*sdr* a 59 year old Weekend Warrior, riding a Gary Fisher Nirvana S,
I don't know why the last guy was so nasty - I have used Steve to
fix our mountain bikes that sat outside for 2 years - they now run
better than ever. I have purchased a couple of additional items and
had a problem with one - he got right on it and replaced it quickly.
I brought some friends in and they can't believe the service.
derek sample a 40 year old Weekend Warrior, riding a bontrager privateer s,
E-mail: firstname.lastname@example.org - 1/10/06
THESE REVIEWS ARE BULLSHIT!!! SAYS I LEFT A REVIEW IN 98 - I LIVE IN NY!!!!
DO NOT USE THIS GUY!
bullshit artist a Die-hard Enthusiast, riding a up yours,
E-mail: xxflyboixx@AOL.com - 1/05/06
Ok, so it looks like a bomb went off in there sometimes, but
don't let that sway you. Steve runs the best shop in Pasadena,
hands down. He's also one of, if not the only, guy that runs the
shop and still RIDES regularly. If he doesn't have it, he's quick
to order it. Great service, no attitude, and a good guy to
Daniel Stromborg a 31 year old Cross-Country Rider, riding a Special Ed Stumpjumper,
Steve is The Man. He's a professional. A real grown up in a
business that too often is run by kids. You won't go wrong at
his place. He answered questions about my bike that not even
the manufacturer had answers for! Yeah, bunnies!
spoonido a 47 year old Weekend Warrior, riding a 2005 Specialized Allez triple,
A big Wherehouse full of bike stuff and the BikeGuru on the Mtn top- Steve. Personal service-Johnny-on-the-spot! Go in with an emergency or need some knowledge and he always helps, non of that "you can pick it up next tuesday" crap. Trust him with your life!
Mick a 42 year old Die-hard Enthusiast, riding a Santa Cruz Blur, Klein ,
Can you say professional? What would professional be in
the capacity of a cycling store? In every shop Ive steeped
foot into, there has always been at least one person within
that shop from whom i wanted answers, service, or advice
who was unable to give it to me.
At Open Road Steve is the only person I have ever
encountered. EVERY question has been answered, every
Where Open Road is better is in the nature of the service.
Steve does not have that particular bluster that so many do
in other shops. He is very helpful and knowledgeable. Best
service experience. Best shopping experience. Best
buying experience. If you need anything for your bike-this
is the place to go. Steve is extremely knowledgeable and is
a great help whether youre looking for products or advice.
He is very busy, so you have to ask.
dave a 26 year old Die-hard Enthusiast, riding a oval master,
Steve sold me my first real road bike. He has been supportive in many ways from motivating me to suggesting rides. He's the coolest! He is always fair! I send everyone I know his way. I trust him!
Anne-Marie Williams a 33 year old Weekend Warrior, riding a Cannondale,
Steve runs a great shop. He's very helpful and knows all there's to know about bikes. The new address is 60 N. Sierra Madre, Pasadena.
SHOT a 36 year old Weekend Warrior, riding a Specialized Rockhopper and Specialized Sirrus,
this guy is amazing. he is usually busy ALL the time, probably because he is the best mechanic around.
i took a old frame and asked him if a trade was possible. in the middle of moving and litigation, he takes it without a beat. granted it took a while but it's worth it. he even put tubes, and tires on it for me. go bunnies.
Eva a 20 year old Weekend Warrior, riding a Schwinn Homegrown Factory,
Steve is the best bike mechanic around bar none. I have been competing in the NORBA races from Big Bear to Mammoth & Park City Nationals and an important part of the reason I have been able to do well is because of the way my bike performs and that is due only to Steve
Jack a 35 year old Racer, riding a Specialized Stump Jump Pro,
E-mail: JTRLA@aol.com - 10/22/99
Outstanding selection of bikes, accessories and clothing. Owner is very helpful and does excellent repair work. He is busy, but he still offers better service than his competition down the street. He completely rebuild my road bike for a very reasonable price.
Rob a 33 year old Weekend Warrior, riding a Cannondale, from Pasadena
This shop is a great place to get cannondale clothing and accessories! oh and bikes too! Tons of stuff! It's a no non-sense shop, just down right business. In fact when the Shimano crank recall was initiated a year ago, Eyewitness news channel 7 came over to his shop and got a very detailed explanation on the problem. He was very articulate! No other bike shop was featured. He may be busy, but he has time for a customer. I used to have a trek, and he always helped me out with my bike. Funny, huh? Trek dealer is not even a mile away! Go to his shop, for no bullshit transactions!
He also holds group rides too!
Charles a 30 year old Weekend Warrior, riding a Specialized FSR comp, from Pasadena
E-mail: email@example.com - 11/02/98
The place is pretty much a warehouse. Tons of stuff. Not much service. It's usually just the one guy running the show and he's really busy, as he does the tech work as well. Prices are so-so.
Scott a 31 year old Cross-Country Rider, riding a Trek Y-3, from Pasadena
E-mail: firstname.lastname@example.org - 8/05/98